1. Introduction
eMobility Academy ("we", "us", "our") is committed to protecting the privacy of every learner, partner, and visitor. This policy describes the personal data we collect, how we use it, and the choices you have. By using our platform, you consent to the practices described below.
2. Data we collect
- Account information: name, email, phone number, profile picture (if you upload one).
- Learning activity: course enrolments, lesson progress, quiz attempts, project submissions, viva results.
- Payment information: we don't store card details — Razorpay and Stripe handle that — but we keep a transaction record (amount, course, date, last 4 digits of the card).
- Technical data: IP address (hashed), browser type, device type, pages visited, time-on-page.
- Communication: support tickets, contact-form messages, email replies.
3. How we use your data
- Deliver and improve the courses + programs you enrol in.
- Process payments and prevent fraud.
- Communicate with you about your enrolment, certificates, and platform updates.
- Share placement-relevant data (your transcript, certificates, project submissions) with our placement partners on careers.emobility.careers if you opt in via the placement consent flow.
- Comply with legal obligations and respond to lawful requests.
4. Data sharing
We share data with: payment processors (Razorpay, Stripe), email deliverability providers (Amazon SES), video hosting (Bunny Stream), analytics (in aggregate, never personally identifiable), and the careers.emobility.careers placement network when you opt in. We never sell your data.
5. Data retention
Account data is retained while your account is active and for 7 years afterwards for compliance with Indian education-sector record-keeping requirements. You can request earlier deletion via [email protected] subject to legal retention obligations.
6. Your rights
- Access — request a copy of your data via the in-app data export.
- Correction — edit your profile, or email us for fields you can't edit.
- Deletion — request account closure via [email protected].
- Withdrawal of consent — opt out of marketing emails any time from your account settings.
7. Cookies
We use first-party cookies for sign-in sessions and remembered preferences. We do not use third-party tracking cookies. You can clear cookies any time from your browser settings.
8. Children's privacy
Our platform is not intended for users under 16. If we discover we have collected data from a minor, we delete it.
9. Changes to this policy
We may update this policy as our platform evolves. Material changes are announced via in-app banner and a notification email 14 days before they take effect.
10. Contact
Privacy questions: [email protected]
Postal: eMobility Academy, [OPERATOR TO PROVIDE REGISTERED ADDRESS].
Operator note: this is placeholder copy designed for a typical Indian-jurisdiction SaaS. Replace before final cutover with legal-counsel-approved text covering DPDP Act 2023 specifics, registered company address, grievance officer contact, and cross-border data-transfer disclosures.